How do you ship products?
Sports Speed, Etc, Inc. uses UPS and the United States Postal Service for shipping within the United States and Internationally. Before finalizing your purchase, you will be given several shipping options. The shipping rates are based on the weight of your items and where you live. In other words, the heavier your package is and the further away you are from our location, the more shipping charge will be. This method of calculation ensures that you only pay for what you are getting. All domestic packages containing training equipment over 1 lb is shipped via UPS. All International packages can only be insured and tracked by USPS Global Express and UPS; we highly suggest choosing one of these options. 

Please note that a handling fee applies to all orders. 

Sports Speed, Etc., Inc. carries most items in stock and we generally ship within 2 days of receiving your order. For back ordered items not in stock, orders are processed within 7 to 14 days, depending on how quickly we can get the items from the manufactures. We do our best to fill orders as quickly as possible. 

Can I return my order if I am not satisfied? 
Your satisfaction is 100% guaranteed. If for any reason you are not happy with your order, simply send it back in a new, unused condition and we will refund your payment. Please keep your receipt and call us at 765.238.2085 or e-mail us at info@sportsspeedetc.com if you experience any problems. Sports Speed, Etc., Inc. does not issue credit refund for shipping charges. 

An exception to this is software and digital products. Digital products and software, such as e-books, are non-returnable and nonrefundable. 

What do you do to ensure my privacy?
To conduct an online transaction you must provide contact information (name and shipping address) and financial information (credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you. 

Sports Speed, Etc., Inc. does not re-use, sell, or otherwise distribute any information relating to our customers, including e-mail addresses, names, phone numbers, or physical address information. Our site is 100% secure, and you can rest assured that we guard your privacy in every way possible.

What is Speed Insiders?
Our Speed Insiders program is a monthly membership that includes information on how Lee trains athletes on a daily base, exclusive interviews with Lee and other top performance coaches to give you the essential tools to train your athletes the right way, exclusive discounts and so much more. So, for simply signing up for the trial Speed Insiders Membership you will receive TWO FREE MONTHS. For more information, www.SpeedInsiders.com.

Do you accept purchase orders?
Yes, please fax all purchase orders to 765.831.1895. Your organization will have a net 30 days in which to pay your invoice.

Do you guarantee delivery of international orders?
No, once an international package leaves the United States, we are unable to track it. Many times packages are held up in customers, which makes it even harder to track.

I don’t live in the US will your DVDs play in my country?
Yes! Sports Speed, Etc., Inc. ships all over the world and our DVD programs do not use regional coding. Therefore, the DVDs will play anywhere in the world with no issues.

I would like to ship an item to someone else; can I have it shipped to them?
Yes! When you place your order, simply enter the name and ship-to address where you want your order to be sent. Remember, when you place your order check the appropriate “domestic” (USA) or “international” shipping method the destination location.

If you have additional questions, please email info@sportsspeedetc.com.